Free shipping on orders over $250

Shipping & Returns

Every Maison Chapuis piece is carefully packaged by hand to ensure it arrives in perfect condition.

Shipping

  • Free US shipping on all orders over $150.
  • Standard US shipping is a flat rate of $9.95 for orders under $150.
  • International shipping is available. Rates are calculated at checkout based on destination and weight.

Processing Time

Because our pieces are handcrafted by artisans, please allow 3-5 business days for order processing before shipment. Custom orders may require additional time, and we will notify you of the expected timeline at the time of your order.

Delivery

  • US orders: 5-8 business days after processing.
  • International orders: 10-20 business days, depending on destination and customs clearance.

Returns

We offer a 30-day return policy from the date of delivery. Items must be unused, in their original condition, and returned in their original packaging.

To initiate a return, please contact us at hello@maisonchapuis.com with your order number and reason for the return.

Please note: Due to the handmade nature of our products, slight variations in color, pattern, and size are inherent and not considered defects.